1. INTRODUCTORY ORDERS

(a) "Lessor" – the company AGRO MAK d.o.o., sa sjedištem na adresi: Milanovac, 30. svibnja 50, Hrvatska, OIB: 42835023837

(b) "Lessee" – natural or legal person who or on whose behalf the vehicle is rented. In the Vehicle Rental Agreement, she is listed as the "Lessee" and is responsible for compliance with all points of these General Rental Conditions and the Rental Agreement.

(c) "Agreement" - an individual rental agreement that is signed when taking over the rental vehicle in which the use of the vehicle is approved, defines the pickup and return of the vehicle, coverage, equipment and services included in the rental price and the method of payment of the rental. The contract also contains information about the state of the mileage, the amount of fuel, damages and possible defects on the rented vehicle, as well as other rights and obligations that both parties to the contract fully accept with their signature.

The condition of the vehicle at the time of issuance and the General Terms and Conditions are considered part of the Vehicle Rental Agreement.

(d) "Driver/Additional Driver" – the natural person listed in the Rental Agreement as "User" who signs the Rental Agreement and takes over the vehicle, responsible for complying with all provisions of the Rental Agreement.

(e) "User" - Lessee, Driver and Additional Driver in the following text of the General Terms and Conditions of Lease are denoted by one word - User.

(f) "Vehicle" is the rental object of the Agreement, the details of which are specified in the Agreement.

2. RENT CONDITIONS

By signing the Agreement, the user confirms that he is taking over the vehicle in good condition, suitable for the contracted use, with all the associated equipment and accompanying documentation.

The driver who takes over the vehicle on behalf of the User of a legal entity and signs the Agreement that he is authorized to do so, guarantees and is responsible to the Lessor, jointly and severally with that legal entity, for compliance and fulfillment of all obligations from this Agreement.

By signing the Agreement, the User guarantees the Lessor that he meets the general requirements of the minimum age for driving a motor vehicle and that he has the necessary documents for driving a motor vehicle, in accordance with the positive regulations of the Republic of Croatia, and that he is obliged to give the original to the Lessor for inspection, while a copy of the same remains in the Lessor's possession, as an attachment to the Agreement.

Even after the termination of the Agreement, the user is considered responsible for traffic violations committed during the duration of the Agreement.

3. PAYMENT TERMS

Before taking over the rental vehicle, the user is obliged to pre-authorize his credit card for the amount determined by the Lessor at his discretion, depending on the class of the vehicle, duration of the rental, coverages, etc.

By signing the Rental Agreement, the User authorizes the Lessor to charge all amounts for daily rent according to the agreed tariff, daily supplements (purchased coverage, additional equipment and services), as well as incurred costs that are calculated, all according to the valid Price List, by debiting the User's account.

User's account means a pre-authorized credit or debit card account or other agreed account.

The Lessor can collect the amounts paid by debiting the User's account during or after the end of the lease, when it determines the existence of the User's obligation, that is, the User can pay such costs in agreement with the Lessor, which is the Lessor's free choice.

If the User settles the costs by direct payment to the Lessor's account, he is obliged to do so within the indicated period of payment of the bill.

In case of delay, the User is obliged to pay the Lessor the statutory default interest, as well as all additional costs actually incurred.

4. USER OBLIGATIONS

By signing the contract, the User declares that he is familiar with all the obligations listed below and that he accepts them:

(a) that after the termination of the lease, he will return the vehicle to the place and within the period determined by the Agreement, in the condition, with the equipment and the amount of fuel in which he took it, that is, even before the agreed period, and at the request of the Lessor;

(b) to request the extension of the agreed duration of the lease, as well as all other changes regarding the lease, from the Lessor, in writing, at least before the end of the lease term itself, while otherwise the Lessor is authorized to report the disappearance of the leased vehicle;

(c) that the vehicle will not be overloaded, used for driver training, transport or towing of other vehicles or trailers, for paid passenger transport, for races, endurance tests, speed tests, for illegal acts;

(d) that the vehicle will be used only by the driver or an additional driver, for their own needs and in accordance with the purpose of the vehicle and that the vehicle will not be used by unauthorized users and third parties;

(e) that he will use the vehicle properly and treat the vehicle with the care of a good householder;

(f) that when he leaves the vehicle, he will always lock it with the windows closed and take the keys and the vehicle documentation and always have them under his personal control;

(g) that he will drive only on public roads, without the influence of alcohol or drugs, respecting all traffic regulations and traffic regulation;

(h) that he will take care of the regular technical condition of the vehicle, i.e. regularly check the coolant, oil, other fluids, tire pressure, etc.

(i) when the signal instruments in the vehicle indicate this or if the User considers that the vehicle requires servicing, he is obliged to contact the Lessor in order to perform regular services and send the vehicle to an authorized service workshop, as well as to perform other service activities and other repairs. In case of damage to the vehicle or damage to the vehicle due to non-compliance with the provisions of these General Terms and Conditions, the User is obliged to compensate for all such damage and possible lost earnings due to the impossibility of performing the basic activity with a particular vehicle.

(j) that the vehicle will neither transport nor permit the transport of more passengers or goods than the maximum permitted specified in the traffic permit, i.e. the vehicle, and that it will not make any modifications to the vehicle;

(k) that the vehicle will not be driven outside the borders of the Republic of Croatia, unless previously announced, for which the Lessor may charge an additional fee in accordance with the Price List. In case of violation of cross-border and territorial restrictions on the use of the vehicle, all insurance for the User from point 8 of these Terms ceases to be valid.

(l) that he will bear all costs related to vehicle operation, fuel, road tolls, bridge tolls, parking, misdemeanor and other similar fees,

By contract, the User gives the Lessor the authority to, without prior notice, collect all traffic violations and parking and other fines, determined by the law of the country where the vehicle is driven, and committed during the rental period, regardless of when they were established or due, increased by possible manipulative costs , charge the credit or debit card listed on the front of this Rental Agreement;

(m) that the Lessee, a legal entity, exceptionally, with the prior written notice and consent of the Lessor, may rent the vehicle as a driver to its employee who meets the prescribed conditions, and in that case is obliged to familiarize him with these rental conditions and the driver's responsibilities, which in which case it does not reduce the responsibility of that legal entity for compliance with these Terms and Conditions and the Lease Agreement.

5. OCCURRENCY OF DAMAGE AND LOSS OF DOCUMENTATION

In case of damage to the vehicle, lack of equipment or accessories, missing documentation, license plate or vehicle keys, the User compensates the damage according to the valid Price List.

The user of the vehicle is responsible if there is damage to the engine or drive mechanism of the vehicle (for example due to a lack of oil, coolant and other fluids in the engine), as well as in cases of damage to the crankcase, damage to the clutch (the so-called burnt clutch), damage to the vehicle's undercarriage, losses /damage to documents and vehicle keys, loss/destruction of license plates, damage to the interior of the vehicle, burnt seats, filling with inappropriate fuel or other malfunctions, caused by the negligence of the user or the driver of the vehicle (for example, careless driving or driving off paved roads). In all of the above cases, the User of the vehicle compensates the Lessor for the entire amount of vehicle repair costs and, in addition, the amount of lost daily vehicle rental according to the Lessor's valid price list for the duration of the repair, but not more than 30 days, and all other resulting damage, such as vehicle towing costs or reduced value vehicles. The user or the person to whom the user gave the vehicle for use assumes the obligation to use the vehicle according to the manufacturer's instructions, as well as the use of diesel or unleaded fuel according to the manufacturer's instructions. All damages resulting from non-observance of these instructions are not covered by insurance and fall to the detriment of the User of the vehicle.

6. THEFT, TRAFFIC ACCIDENT, FAILURE OF THE RENTED VEHICLE

In the event of a traffic accident, damage, breakdown, theft, theft, malfunction of the vehicle or others. in similar circumstances, the User is obliged to:

1. keep and insure the vehicle against deterioration and further damage, until it is taken over by the Lessor;
2. record names and addresses of participants and witnesses;
3. call the competent police and secure their record, except in the case of engine failure;
4. without delay, make a statement about the event at the nearest office of the Lessor.

The user of the vehicle is obliged to report any damage to the vehicle to the police, in the event that the User does not provide a police record, does not give a statement, and does not provide a breathalyzer test for the driver, all the cost of damages related to the damage or loss of the vehicle will be borne by the User of the vehicle in full , including the lost profit in the amount of the daily rental due to the non-use of the vehicle during the repair, up to a maximum of 30 days, regardless of the user's fault for that event and whether the User accepted and paid the redemption of part of the responsibility for participation in damages (CDW+) or redemption of total liability according to participation in damages (SCDW).

7. EXPENSES REIMBURSEABLE TO THE USER

The Lessor will compensate the User for the necessary costs for oil, lubricant, regular servicing and other necessary light repairs incurred during the rental, except for the costs of washing the rented vehicle, based on the invoice presented upon payment.

In order to reimburse the aforementioned expenses, the User must obtain the consent of an authorized person of the Lessor, otherwise reimbursement will not be possible. The User is obliged to hand over to the Lessor a valid invoice issued by the legal entity that performed the service, which reads AGRO MAK d.o.o. Milanovac, 30 May 50, Croatia, OIB: 42835023837, which is a prerequisite for the payment of compensation.

8. PARTICIPATION IN DAMAGES

The User can reduce the risk and amount of liability for damages by accepting appropriate coverage, provided that the damage was not caused by violating the provisions of these Terms, the Rental Agreement and legal regulations, or by intentional or improper use of the vehicle.

Contributory Damage or Theft Liability Reduction (CDW/TP); by accepting it, the user of the vehicle can reduce his responsibility for damage or theft, by the difference between participation in the damage (deductible) and the full amount of the damage.

Passenger Accident Cover (PAI); the driver and passengers are insured for death and disability up to the amount prescribed by the insurance company that insures all the Lessor's vehicles.

Redemption of part of liability for participation in damages (CDW+); by accepting and paying the daily coverage, the User can limit his liability for damage to the vehicle.

Buyout of liability for damage to tires, undercarriage and glass (WUG); by accepting this fee, coverage is contracted for the destruction/damage of tires, rims or rim covers, destruction/damage of the vehicle's undercarriage and vehicle windows.

Total Liability Buyout (SCDW); by accepting and paying the daily coverage, the User can additionally limit the total liability for damage to the vehicle. Payment of SCDW coverage does not cover the following risks: destruction/damage of tires, rims or rim covers, destruction/damage of the vehicle's undercarriage, vehicle interior (unless the interior is damaged in an accident), all vehicle windows and all damage without a police report.

By signing the Rental Agreement, the User authorizes the Lessor to charge the credit card holder, or any other payment method, all costs of repair, damage or loss, up to the amount of the franchise or the full amount of damage if he did not comply with these general conditions of the Lease, and those that were discovered after the vehicle has been returned, and the User has not informed the Lessor about it in accordance with the vehicle return procedure. The insurance does not cover damage caused in risky areas or in war zones, as well as in the event that the rented vehicle is used outside the borders of the Republic of Croatia, in transit through the town of Neum, transported on the ferry and on the islands, without the written consent of the Lessor.

9. COLLECTION AND PROCESSING OF PERSONAL DATA

The user provides personal data voluntarily. The user's personal data is necessary in the process of realizing the requested service.

The lessor uses and processes personal data in accordance with current regulations on the protection of personal data. Information on the processing of personal data, as well as on user rights, can be found in the Personal Data Protection Statement, which is available at www.best-rent.com.hr

10. OTHER ORDERS

The Lessor is not responsible for damage suffered by the User due to a delay in the delivery of the vehicle, as well as for damages that would occur to the User due to a breakdown of the vehicle during the rental period.

The Lessor has the right to terminate the Rental Agreement and immediately take possession of the vehicle if the User does not act or does not act in accordance with any provision of these Terms, the Rental Information or the Rental Agreement, or if the vehicle is damaged. Termination of the Lease under this provision does not affect other rights of the Lessor under these Terms and the Lease Agreement.

The Lessee has the right to terminate the rental agreement and immediately return the vehicle to the Lessor's possession if the Lessor does not act in accordance with any provision of these Conditions, the Rental Information or the Rental Agreement, and if the vehicle was taken over from the Lessor in a technically defective or risky manner in any sense for the security of the Landlord.

In case of any non-compliance with these Terms, Rental Information or Vehicle Rental Agreement by the Lessor, the Lessee has the right to submit a complaint/complaint about the services provided by the Lessor, in writing to the address of the headquarters of AGRO MAK d.o.o. Milanovac, 30 May 50, Croatia, OIB: 42835023837 or by email best.rent.hr@gmail.com

By signing the Lease Agreement, the User accepts the Lease Agreement and all its provisions, and by accepting the insurance coverage from Article 8, he also accepts the insurer's insurance conditions for those types of insurance with which he is familiar.

Amendments to the Lease Agreement can only be made in writing, and oral amendments are invalid.

In the event of a dispute under this Agreement, the parties agree to the local jurisdiction of the actually competent court in Virovitica with the application of Croatian law.